Terms of USE

Equorx Inc. Terms of Use
Last Updated: 01/01/2023

Welcome to Equorx Inc. (“Equorx”, “we”, “our” or “us”), a provider of digital tools and services that support healthcare practices, providers, and patients in accessing, delivering, and managing care.

These Terms of Use (the “Terms”) constitute a binding legal agreement between you and Equorx. By accessing or using the Services (as defined below), or by clicking “I agree” or similar, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms incorporate by reference our Privacy Policy and, where applicable, the Business Associate Agreement (BAA).

Equorx provides a technology platform enabling:

• Patients to connect with licensed healthcare providers for consultations, telehealth visits, scheduling, and care coordination.
• Healthcare Providers (individuals or clinics) to manage appointments, clinical records, secure messaging, compliance tools, and billing.
• Organizations (e.g., clinics, medical groups) to oversee practice-level administrative and operational functionality.

Equorx does not provide medical care. All medical decisions and services are provided by licensed healthcare professionals who are solely responsible for the care they deliver.

You may access the Services as:

• A Patient, for the purposes of receiving care or managing your own health information
• A Provider, for the purposes of delivering care and managing patients
• An Administrative User, acting on behalf of a clinic or organization

You affirm that you are at least 18 years of age and legally able to enter these Terms. If you are registering on behalf of an entity (e.g., clinic), you represent that you have authority to bind that entity.

You must create an account to access most features. You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your login credentials
• Promptly notify us of any unauthorized access or security incident

Providers are responsible for maintaining current credentials and complying with state licensing and documentation standards.

You agree to use the Services only for lawful and authorized purposes and in compliance with all applicable laws and regulations. You agree not to misuse the Services or assist anyone else in doing so. Prohibited activities include, but are not limited to:

4.1 False identity
Posting or transmitting information under a false identity or impersonating any person or entity, including a Equorx representative.

4.2 Unauthorized payment activity
Using payment instruments without authorization or attempting to process fraudulent transactions.

4.3 Unlawful, harmful, or abusive content
Posting or transmitting content that is unlawful, libelous, defamatory, obscene, harassing, threatening, fraudulent, predatory of minors, or otherwise objectionable.

4.4 Intellectual property infringement
Uploading, sharing, or transmitting content that violates the intellectual property rights of others.

4.5 Malicious interference
Introducing malware, viruses, Trojan horses, worms, denial‑of‑service attacks, or any other code intended to disrupt the integrity or functionality of the Services.

4.6 Unsolicited communications
Sending unauthorized commercial communications, spam, or junk mail.

4.7 Network abuse
Attempting to damage, disable, or impair our Services, servers, or connected networks; gaining or attempting to gain unauthorized access to accounts, data, systems, or networks.

4.8 Automated data collection
Using any automated means (including robots, spiders, or scrapers) to access or collect data from the Services without our prior written consent.

4.9 Reverse engineering
Attempting to derive the source code or underlying structure of the Services, systems, or data.

4.10 Illicit substances
Facilitating or promoting the sale, distribution, or prescription of substances illegal under federal law, including recreational cannabis or synthetic drugs.

4.11 Unlicensed medical activity
Offering medical, diagnostic, or pharmaceutical services without the appropriate and active licensure required by relevant authorities.

4.12 Medical documentation fraud
Falsifying, modifying, or misrepresenting any documentation related to patient care, evaluations, or prescriptions.

4.13 Non-compliant transactions
Processing or collecting payments for services that are unlawful under federal, state, or local law.

4.14 Security probing
Probing, scanning, or testing the vulnerability of the system or any connected network without proper authorization.

4.15 Service disruption
Interfering with, or attempting to interfere with, access or functionality for any user, host, or network.

4.16 Packet forgery
Forging headers in TCP/IP packets or email headers in connection with any communication or transaction.

4.17 Enforcement
Equorx reserves the right to monitor compliance, investigate violations, and take any lawful action deemed necessary, including suspending or terminating user accounts and cooperating with law enforcement or regulatory agencies.

If you are a healthcare provider or clinic:

• You are responsible for all care decisions, diagnoses, and documentation
• You must ensure that your use of Equorx complies with HIPAA and all other applicable laws
• You are responsible for your patient data input, storage, and backup
• You must maintain an active license in each state where you deliver care

Equorx acts as a Business Associate (as defined under HIPAA) and will enter into a Business Associate Agreement (BAA) with your organization where required.

By using the Services as a Patient, you agree to:

• Provide accurate health information to your Provider
• Consent to the use of telehealth where applicable
• Acknowledge that you may revoke consent at any time by discontinuing use

Patients should consult with their Providers regarding any medical concerns. Equorx does not interfere with or monitor clinical decision-making.

Equorx may charge:

• Subscription fees to Providers or Organizations for use of administrative tools
• Transaction or processing fees for facilitating payments between Patients and Providers
• Optional services or upgrades, which will be clearly disclosed

All fees are non-refundable unless explicitly stated. Payment processing may be handled by integrated third-party processors, and you authorize such partners to charge your payment method as needed.

Equorx maintains reasonable and appropriate safeguards as required under HIPAA. We only access, use, or disclose Protected Health Information (“PHI”) in accordance with applicable laws and our BAA (if applicable).

Patients retain rights to access their records and may request corrections or deletions as permitted under HIPAA.

All software, content, logos, and trademarks used in the Services are the intellectual property of Equorx or its licensors. Users may not:

• Reproduce, distribute, or modify platform content
• Use the platform branding without permission
• Create derivative works based on our Services

Your clinical notes, records, and patient interactions remain your property.

You may close your account at any time. We reserve the right to suspend or terminate access if:

• You violate these Terms
• You fail to pay applicable fees
• We are required to comply with legal or regulatory obligations

Upon termination, certain provisions (e.g., confidentiality, limitations of liability) survive.

The Services are provided “as is” and “as available.” Equorx makes no warranties about:

• The availability, reliability, or accuracy of the Services
• Any medical advice provided by third-party Providers
• Third-party integrations or systems

To the fullest extent permitted by law, Equorx disclaims all liability for indirect, incidental, or consequential damages. Our liability is limited to amounts paid by you in the prior 12 months.

We may update these Terms periodically. If we make material changes, we will notify you via email or platform notice. Continued use of the Services after notice means you accept the revised Terms.

These Terms are governed by the laws of the State of California. Any disputes shall be resolved by binding arbitration in San Francisco County, under the rules of the American Arbitration Association. You waive the right to a class action or jury trial.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity will not render these Terms unenforceable or invalid as a whole. Such provisions shall be deleted without affecting the remaining provisions. No waiver by either party of any breach or default will be deemed a waiver of any other or subsequent breach or default.

Equorx shall not be held responsible for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, pandemics, fire, floods, accidents, strikes or shortages of transportation, facilities, fuel, energy, labor, or materials, or any interruption of telecommunications or internet services.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. Equorx may assign or transfer these Terms without restriction, including to an affiliate or in connection with a merger, acquisition, or sale of assets.

All notices to Equorx must be in writing and sent to the contact address listed below. We may give notice to you by means of a general notice on the Services, electronic mail to your email address on record, or by written communication sent by first-class mail to your address on record.

For questions, complaints, legal notices, or general communication, contact:

Equorx Inc.
legal@Equorx.io
https://Equorx.io